Kanopi by Armstrong
A digital platform to develop and grow the direct-to-consumer business for Armstrong, a company specialising in commercial ceiling, suspension system and wall solutions.
B2B Business development platform to manage the customer acquisition pipeline from first contact to signed contract.
B2C E-commerce website addressing four key user needs; ceiling tile replacement, improved acoustics, healthier spaces and ceiling refresh.
Furthermore, we developed the Kanopi brand, developed ceiling installation as a service and helped Armstrong hire the right team to run the new venture.
Year: 2020
Role & Responsibilities: Lead Experience Designer
As Lead Experience Designer at BCGDV, Manhattan Beach, CA (Boston Consulting Group, Digital Ventures), I was part of a team inventing, launching, and scaling industry-disrupting businesses with the world’s most influential companies.
Deliverables: Brand identity & digital style guide, E-commerce website, Service design